Warranty Claims

We design our towel rails to last with a single high-efficiency heating element built for years of reliable use. If an issue arises the internal heat mat can be easily replaced by a qualified electrician using its peel-and-stick backing. All towel rails include a 3-year heat mat warranty. If yours has stopped working, you can order a replacement heat mat for express delivery. For units under warranty, complete the claim form below.

In some cases, what seems like a faulty towel rail may actually be an issue with power supply. We recommend having an electrician confirm that power is reaching the unit. To save time and minimize repeat visits, we also suggest having a replacement heat mat on hand during the electrician’s visit in case the component needs replacing.